DiamondSafe.com 30-day return policy with full refund if you are not 100% satisfied with your diamond
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| DiamondSafe Return Policy |
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| We want you to be fully satisfied with your purchase from DiamondSafe.com. However, if you are not fully satisfied you may return it for a refund or exchange. (Any shipping charges are not refundable.) You must return the merchandise to us within 30 days of receipt, and submit to the following guidelines: | |
| 1 | You must contact the Sales Supervisor at our toll-free number, 800-437-8444, Monday through Friday 9:00 AM - 5:00 PM EST. |
| 2 | The Sales Supervisor will authorize your return and issue a return authorization number. Returns will not be accepted without this number. |
| 3 | All items must be returned with the security tag attached, unworn and undamaged in the original boxes and with all original certificates. There can be no scratches or marks on the item and no sign of wear; the product cannot have been altered in any way. Items received without the security tag attached, or that have been worn, damaged or altered will not be refundable. |
| 4 | All packages must be sent fully insured for the value of the item(s). IF THE PACKAGE IS LOST AND NOT INSURED, YOU ARE RESPONSIBLE FOR THE FULL COST OF THE ITEMS. |
| 5 | Packages must be RECEIVED AT OUR OFFICE within 30 days of your receipt of the merchandise. |
| 6 | All packages must be sent to the following address:
D-Safe.com c/o Valentine Magro 42 W 48th St. Suite 903 New York, NY 10036 |
| 7 | All ORIGINAL diamond certificates and a copy of the invoice must be included with the package in order for a full refund to be issued. Any package missing the certificate(s) will be charged a $100.00 per original certificate with no exceptions. |
| 8 | DiamondSafe.com is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines. |
| 9 | Refunds will be given in the same way as payment was made. |
| 10 | Special Orders, such as custom mountings or jewelry pieces that you request but that are not specifically shown on our website are non refundable items. |
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| FOR ASSISTANCE AND PHONE ORDERS CALL 1-800-437-8444 OUTSIDE THE US 1-212-997-9060 NOW OPEN: Mon-Fri 9am-6pm EST |
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| If you have any questions our sales team is here and ready to help you! Please Call Toll Free 1-800-437-8444 or Outside the US 212-997-9060 Now Open Mon-Fri 9am-6pm EST or shop secure anytime...online |
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Site Map Links Press Releases ©2000 Copyright DiamondSafe.com All rights reserved Displayed inventory may be slightly inaccurate due to system delays. All prices are subject to change without prior notice. DiamondSafe.com shall not be held responsible for any inaccuracies or typographical errors on this web site. 8/28/2008 7:19:54 AM |
