Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs a correction, or want to share feedback about the site, this page explains how to reach us and what happens next.
How to Contact the diamondsafe.com Team
Email is the best way to get a message to us. Every email is read by a real person, and we aim to reply within two working days. Write to us at [email protected].
A short description of your reason for writing helps us direct your message to the right person straight away. You do not need to write at length — a clear subject line and a sentence or two of context is enough to get things moving.
What You Can Write to Us About
We receive messages on a wide range of topics. The most common ones are listed below, but we welcome any genuine enquiry.
- Content questions — If something in one of our casino or bonus guides is unclear, or you want more detail on a topic such as non-GamStop casino options, ask and we will do our best to help.
- Accuracy and corrections — We research and verify everything we publish, but the online casino market moves quickly. If you believe something on the site is out of date or incorrect, please tell us. We take accuracy seriously and investigate every flag.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to manage, mention it in your message. We will point you toward appropriate support. In the US, the National Council on Problem Gambling helpline is available around the clock at 1-800-522-4700, and the ncpgambling.org website lists state-level resources.
- Editorial and partnership enquiries — If you represent an operator or organisation and want to explore how we might work together, introduce yourself and outline what you have in mind. We will review it and respond.
- General feedback and suggestions — If there is a topic you would like us to cover — payment methods, state-specific rules, free spins terms — we genuinely take reader input into account when planning new content.
What Happens After You Send a Message
Your email goes directly to the editorial team. We do not use automated responses as a substitute for a real reply. Someone will read your message and respond personally.
Our standard turnaround is two working days. During peak periods it may be slightly longer. We will always follow up — if you have not heard from us after three working days, a short follow-up email is welcome.
A Note on How This Site Works
diamondsafe.com is an independent comparison site covering online casinos available to residents of the United States. We research and review licensed operators, explain how bonuses — including free spins offers — work in practice, and cover the regulations that apply to US players.
Our editorial rankings are based on research, not on commercial relationships. Casinos that appear on this site may pay commission if a reader signs up through one of our links. That commercial arrangement does not influence where an operator sits in our rankings, and it is never a condition of coverage. If you have a question about how we assess and rank casinos, we are happy to explain our process in more detail — just ask.
Responsible Gambling — Always Worth Mentioning
Online gambling is legal entertainment in a number of US states, and we cover it with that in mind. It also carries real financial risk, and outcomes are never guaranteed. We include responsible gambling information throughout the site because we believe readers should have easy access to it — not as a formality.
If your reason for contacting us relates to problem gambling — whether for yourself or someone else — please say so. We will respond with care and point you to the right resources without delay. You can also reach the National Problem Gambling Helpline directly at 1-800-522-4700, available 24 hours a day, seven days a week, by call or text.
We Value Honest Feedback
This site exists to help US players make informed decisions about where they play and what terms they are accepting. Reader feedback — especially critical feedback — helps us stay accurate and useful. If something we have published has been unclear, misleading or helpful, we want to know either way.
Thank you for taking the time to visit this page. We look forward to hearing from you.